Member Retention Manager - Premium Operator

Job Description

One of the UK's premium Health & Fitness operators currently seek an experienced Member Retention Manager to work at their leading site in Hemel Hempstead, Hertfordshire.

The role

• As a Member Retention Manager you will be responsible for delivering consistent premium service to my clients members
• You will be a visual point of contact for all guests, providing a program of well organised events and new members evenings
• For statistical and financial performance levels you will monitor the guest experience through take up and feedback
• Your role will also encompass the member support team, ensuring premium front desk standards at all times
• Along side your operational functions a key task will be the monitoring of low usage guests and the pro-active solving of problems that may result in guests leaving

This role is all about keeping members happy, so if you have experience in managing a customer service team, are able to analyse data and can create exciting events that extend my clients range of services then this could be you.

If you feel that you have the skills set to apply for this role then please forward a copy of your current CV without delay.

Apply now